Terms - Tab 3
RETURN POLICY
This website is operated by Bolling & Company, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Bolling & Company, LLC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of our Terms of Service, Returns Policy and Privacy Policy.
OUR RETURNS POLICY (or, better stated, our RETURNS DILEMMA...)
Bolling & Company offers rare and fragile original antique wallpapers and other materials, many one-of-a-kind and unavailable anywhere else. We can all agree that the less these pieces bang around in boxes in the backs of trucks or bellies of planes, the better for everyone involved.
That said, we’ll be the first to admit that our wallpapers can be highly visual and almost viscerally tactile, with a scale and impact that is nearly impossible to convey through the imperfect vehicles of photography, computer monitors, and color printers.
Truth be told, the real beauty and character of our materials often cannot be fully grasped until they are seen in person – and that doesn’t even begin to address practical issues of size and color. So, you can imagine our challenges around returns…
We love our antique wallpapers, and we want you to love them, too. We also only want to pack and ship them once. We will work with you to provide as much information as we can to reduce the likelihood that you won’t be happy with your purchase. In return, we ask that you that you consider your purchase carefully, request samples if available, and ask any questions that will help reduce the chances of a return before plunking your cash on the barrelhead.
Please read our return policy details below carefully before making your purchase:
- All returns require authorization from us, in writing, prior to re-packing and shipping.
- All returns must be authorized by us within 30 days of purchase.
- All returns are subject to a 20% restocking fee, and additional fees for damage may apply.
- Purchaser is responsible for the cost of return shipping.
- We do not accept returns on custom-ordered artworks, sale items, or international purchases.
Please open and inspect your purchase immediately upon its arrival – do not stick it in a closet or basement until your painter finishes the room or your designer returns from Paris or your sofa comes back from the upholsterer. If 30 days have passed since you made your purchase, you are now the proud owner of an original heirloom-quality piece of the past.
To be eligible for a refund, your returned item must be unused and in the exact same condition as you received it. It must also be returned in the original crate or box if condition allows - please talk to us first if you want to return an item in a different crate or box, prior to making shipping arrangements.
To authorize your return, contact us immediately at info@bollingco.com or call 503-522-4045. We require proof of purchase, and your refund will be limited to the original purchase price and shipping cost (if applicable), less our 20% re-stocking fee.
If an item is not returned in its original condition, is damaged by light/water/handling/packaging, or is otherwise defective not due to our error, we reserve the right to reduce the final refund amount as we deem appropriate. For damage in transit, see Delivery & Return Shipping below.
Once your return is received and inspected, we will notify you by email of the approval of your refund. Refunds will be issued within 5 business days upon acceptance of the returned item, via the same credit card or payment source used to make the initial purchase.
Any item returned at any time without our prior written permission will not receive a refund, and will become the sole property of Bolling & Company.
In the case of dissatisfaction with an item that is not eligible to be returned, we may in some cases be willing to discuss exchange or other special arrangements - please contact us at info@bollingco.com or 503-522-4045 if this situation arises.
If your approved refund is late or missing, first double-check your bank account and/or credit card activity online – some refunds can be slow to process and post. If you’ve done this and it has been two weeks without a sign of your refund, please contact us at 503-522-4045 or email info@bollingco.com.
DELIVERY & RETURN SHIPPING DETAILS
We ship using a variety of services, from USPS, UPS and FedEx to common carrier freight service for larger items. We require signatures for delivery of items valued over $500, and are not responsible for the theft of packages that are left in common mail areas, on porches, or in otherwise non-secure locations.
If your purchase arrives damaged, save all packaging and take photographs immediately, then contact the shipper first, and us after that.
Returns may be sent via USPS (smaller or less valuable items), UPS, FedEx, or common carrier (if that is how the item was initially delivered). Shipment tracking and appropriate insurance is required.
Proper packaging of returns is your responsibility, and we will not refund returns damaged due to inadequate packaging. It may seem silly to say, but we can’t guarantee that your shipper will deliver your returned item to us.
You are responsible for the return shipping costs, which are non-refundable. We do not accept COD returns. If we receive a return sent COD, an amount equal to double the shipping cost will be deducted from your refund.
Our Return Shipping Address: Bolling & Company [Returns], 6107 NE 32nd Place, Portland, Oregon, 97211.
QUESTIONS AND CONTACT INFORMATION
By using our site, you signify your acceptance of our Returns Policy. If you do not agree to this policy, please do not purchase items from our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have a question, complaint, concern or simply want more information, please contact us at 503-522-4045 or email info@bollingco.com or send your request by mail to:
Bolling & Company, LLC
6107 NE 32nd Place
Portland, Oregon 97211
United States
